Phonak believes that the best care for the hearing impaired is delivered through the hearing care professional's direct involvement in the supply chains that exist today in our industry. It is essential for a trained and licensed professional to counsel a client, and help select, fit and verify the operation of our products. Hearing instruments are made available via the internet, catalogs and mail order without the involvement of a hearing care professional. While the internet has become a valuable resource for all consumers, Phonak continues to believe that the best care for the hearing impaired is achieved through a face-to-face consultation with a hearing care professional.
Thus, Phonak reserves the right to deny the supply of hearing instruments to any account that Phonak believes fails to provide a face-to-face fitting of hearing instruments.