Knowledge Base

Bluetooth®

How-to Guides
Troubleshooting
Best Practices
Helpful Tips

Need help connecting your Phonak hearing aids to your phone or Phonak apps? Here, you’ll find support articles with step-by-step guides and Bluetooth troubleshooting tips to help you connect your devices and keep them working smoothly.

Frequently Asked Questions

How to pair Phonak hearing aids to iPhone® for phone calls and media streaming

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How to pair Phonak hearing aids to Android for phone calls and media streaming

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How to troubleshoot poor quality of Bluetooth® audio streaming to my Phonak hearing aids

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Support Articles

Explore all support articles and filter by topics to get the answers you’re looking for.

Which phones are compatible with Phonak hearing aids?

Bluetooth® compatibility

How many Bluetooth® devices can I pair and connect to my Phonak hearing aids?

Phonak hearing aids can be paired with up to eight Bluetooth® devices.

How can I disable Bluetooth® streaming on Infinio Ultra hearing aids?

For Infinio Ultra hearing aids, call and media streaming can be disabled in the myPhonak app settings.

What hearing aid should be selected from the list on the mobile phone?

Phonak hearing aids use multiple applications of Bluetooth® for mobile devices (Bluetooth Classic Audio for hands-free calls and streaming audio, and Bluetooth Low Energy for connecting to myPhonak. Depending on the model of your hearing aids and whether you are using one or two devices, you may see up to three Phonak hearing aids listed in your Bluetooth menu.