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Why can’t I see the “Find my hearing aids” feature in myPhonak?

The “Find my hearing aids” feature is no longer available on some older Android devices.

Starting with myPhonak version 7.2.1, this feature has been discontinued for phones running Android 10 or earlier.

What you can do:

  • Check your phone’s Android version in Settings > About phone.
  • If your phone is using Android 10 or older, the feature will not appear in the app.
  • To use “Find my hearing aids,” update your phone to a newer Android version (Android 11 or later) if your device supports it.