Skip to main content

Choose another country or region to see content specific to your location.

Phonak logo
Online hearing test

Why am I experiencing Bluetooth hearing aid connection issues after updating to Android / One UI 6.x?

Android, One UI 6.x may cause Bluetooth disconnections or limited hearing aid functionality due to phone software.

If you’re using a Samsung Galaxy phone on Android with One UI 6.x, you may experience Bluetooth disconnections or limited hearing aid functionality. The problem is in the phone software’s handling of Bluetooth audio profiles, not your hearing aids, as such we are working with phone manufacturers to resolve this.

 

Potential Resolution

Note, this workaround may not resolve the issue on all devices.

Pre-check

  • Ensure your phone and hearing aids are updated.
    • Check for Android OS updates or fixes and install them.
    • Update your hearing aids to the latest firmware.

 

First-step workaround - to try if updates don’t fully resolve the issue 

  1. Turn off your device.
  2. Enter recovery mode:
    • Press and hold Volume Up + Side/Power button until you feel a vibration and the Samsung logo appears, then release.
    • Note: The exact button combination varies by device, so you may need to use Power + Volume Up + Volume Down or other keys depending on your manufacturer.
  3. In Recovery, navigate to "Wipe cache partition":
    • Use the Volume Up/Down buttons to highlight the option.
  4. Select it:
    • Press the Side/Power button to confirm.
  5. Confirm the action:
    • Use the Volume buttons to highlight "Yes" and press the Side/Power button to confirm.
  6. Reboot:
    • Highlight "Reboot system now" and press the Side/Power button.
  7. After reboot:
    • Re-pair your hearing aids if needed.
    • Test the Bluetooth connection to verify if the issue is resolved.
  8. If the issue persists:
    • Check for Android OS updates or fixes.
    • Update your Hearing Aids to the latest firmware

Additional information

 

  • Read more about the issue here.
  • Visual guide on the workaround video available here.