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Dashes instead of live Steps display in the myPhonak app

Why does the user sometimes see dashes in the live Steps?
In order to access live Steps in the Health section, compatible  Audéo P, Naida  P and Virto P wearers need to update to the latest firmware version. If the hearing aids are eligible for this update there will be a notice in myPhonak. Live steps instead of the dashes will be shown,  as soon as the hearing aids were updated.

Hearing aids not eligible for the update (Naida P-PR) would only have access to hourly updates visible in the step graphs.