1593 Terms of warranty and service | Phonak

Warranty Phonak hearing aids

What is the term of the warranty and for how long are the Phonak hearing aids serviced?

Local warranty

Please ask the hearing care professional, where you purchased your hearing aid, about the terms of the local warranty.

International warranty

Phonak offers you a one year limited international warranty valid starting from the date of purchase. This limited warranty covers manufacturing and material defects in the hearing aid itself, but not accessories such as batteries, tubes, ear modules and external receivers. The remedies under the international warranty are limited to the free repair of the hearing aid. The warranty only comes into force if a proof of purchase is shown. The international warranty does not affect any legal rights that you might have under the local warranty or the applicable national legislation governing sale of consumer goods.

Warranty limitation

This warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their office.

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