Frequently asked questions
What does a Lyric subscription cover?
A subscription covers a year of Lyric hearing. Each Lyric device lasts up to 2-3 months at a time.**** When you need a new Lyric, you will visit your Lyric Provider for a replacement device. The cost of your subscription for one year includes up to 8 replacement devices. You never need to pay for repairs or battery replacements, and you will receive technology updates as they become available.
Can I purchase Lyric without a subscription?
No. Lyric is sold by yearly subscriptions. Lyric is worn 24 hours a day, 7 days a week until a replacement device is needed. When the battery dies, you simply return to your Lyric Provider for a quick replacement visit. The number of replacements needed in one year will depend on your individual ear conditions, which impact device battery life. By purchasing a year of Lyric at a time, you know exactly how much you will pay for Lyric.
How do I get a replacement if I am out of town?
If you are traveling and need to see a different Lyric Provider than the provider from whom you purchased your subscription, he or she may charge a small fee (not to exceed $100) to replace your device.
Do I have to return to the Lyric trained hearing professional’s office each time I want a new device?
Yes, you need to return to your Lyric Provider’s office for a quick replacement visit when you need a new device. These visits typically take only 10-minutes because your Lyric Provider already has your device size and programming settings on file.
Footnotes
****Duration of battery life varies by patient and is subject to individual ear conditions.