Skip to main content

Choose another country or region to see content specific to your location.

Phonak logo
Online hearing test

Why can I not pair or connect my hearing aids to myPhonak with my Motorola phone?

We are currently experiencing an issue with the myPhonak that may prevent successful pairing with some Motorola smartphones. Our technical team is actively working on a fix to resolve this as quickly as possible.

At this time, we are unable to recommend a reliable workaround. However, you may try the following:

  • Retry the pairing process a few times, as it may work intermittently.
  • Use a different smartphone if available, to complete the pairing.

We apologize for the inconvenience and appreciate your patience and understanding as we work to resolve this issue.