How to handle recurring errors during the firmware update for rechargeable Phonak hearing aids

Reset the hearing aids 

1. Charge the hearing aids for one hour. 

• • Sometimes low battery level can interrupt the process.
  • Make sure your charger is plugged into the power source. 

2. Remove the hearing aids from the charger. 

• • Hearing aids may not display any light or sound. 

3. Press and hold the bottom part of the button on the right/left hearing aid for 15-20 seconds. 

• • You can count slowly to 20 or check your watch to measure the time while holding the button. 

• • If your hearing aid has a single button, simply press and hold it for 15-20 seconds. 
  • Your hearing aids might not make any sound or show any light. 

4. Put your hearing aids back in the charger and then remove them again. 

• • Make sure your charger is plugged into the power source. 

5. Try to continue the update. 

• • Try to update, even if hearing aids don't appear to be working or connecting to the myPhonak app. 

Did the reset not help? 

• If the error keeps showing up or hearing aids are not connecting, restart your mobile phone. 
• Then, open the myPhonak app and try to run the update again. 

Are errors still occurring? 

The hearing aids may not be functioning correctly. Please contact your hearing care professional.