I just saw a message in the mobile app saying that my operating system is no longer supported. What does that mean?
Your devices need the latest software to stay safe and work well with our app. When an Operating System (OS) gets too old, updates that fix problems and protect your data are long longer supported. This could put you at risk, or your apps could stop working right. To keep things running smoothly and safely, please update your system or ask someone to help.
Can I still use the app on no longer supported OS?
You might still be able to use the app for now, but some features may stop working. Updates might not install, and over time, the app may stop working altogether.
Is it dangerous to keep using the app on an older OS?
Yes, it can be risky. Without updates, your device is more open to harmful stuff like viruses and hackers. We cannot guarantee your safety if the system is not supported.
What should I do now?
We recommend updating your device to the newest Operating System, so everything works well and stays safe. If your device cannot update, consider getting a newer one to enjoy the latest features and stronger protections.
Will you ever make an exception for my device?
Unfortunately, no. Our tools do not work well on older systems, so we cannot keep supporting them.
