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How can I improve speech understanding when using the Roger On wireless microphone?

I cannot understand the speech clearly while using Roger On. What can I do to improve it?
There are a few rules that should be considered when using Roger On:
• Always position Roger On as close to the speakers as possible.
• When Roger On is worn on the chest it should be worn in the center of the chest.
• When Roger On is on the table, you may use the myRoger Mic app to steer the beam  in the direction of the person speaking.
• When you hold Roger On in your hand, make sure you point it toward the mouth of the    person talking.
• Avoid hiding Roger On behind cups, computer screens or other objects.