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Why is the sound from my Phonak hearing aids not loud enough or distorted?

Potential causes and recommended solutions for low volume or distorted sound in hearing aids
  • Volume is too low: Increase the volume if the volume control is available.
  • Low battery: Charge the hearing aid or replace the battery if you have a non-rechargeable model.
  • Speaker/earpiece is blocked: Clean the speaker opening/earpiece. Change the earwax filter if your hearing aid model is equipped with earwax protection.
  • Hearing has changed: Contact your hearing care professional.
If the problem persists, contact your hearing care professional for assistance.