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Why can’t the person hear me when using Phonak hearing aids with iPhone?

During a phone call, your voice is picked up by the microphones of the Phonak hearing aid. When doing a phone call with Phonak hearing aids, the following aspects are important.
  • When the phone call ringtone is heard- answer the call using the multi-function button of the hearing aids instead of the phone. This will ensure the call is streamed to your hearing aids.
  • During a call- you can change the routing of the call from your phone handset to your hearing aids by following these steps:
  1. From the call screen- select the Audio button.
  2. A menu will pop-up showing all routing options.
  3. Select your hearing aids from the list.
  4. You will now hear the caller through your hearing aids.

Please note: You may also configure your iPhone to route the call to your hearing aid by default. See configuration options of the phone.
  • Check reception on your mobile phone and move to a location with better reception if necessary.
  • Check the microphone ports on the hearing aid for debris. If there is debris- use a brush or cloth to clean the microphone ports. If the problem persists- contact your hearing care professional.
  • If you are in a very noisy environment- the own voice pickup through the hearing aids may be disturbed too much. In such a case- relocate to a calm environment or alternatively route the call to the phone and directly talk into the phone microphone normally.
  • To test whether the call is wirelessly transferred to your hearing aids- speak into your phone. If the other person can hear you better when talking into your phone- route the call to your hearing aids as described above.
  • If this does not work- delete the pairing from your phone- reboot the phone and hearing aids- and then re-pair them to your phone.