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TV Connector signal only in one ear

I can only hear the TV Connector signal in one ear
  1. Verify both hearing aids have a functional battery and are switched on.
  2. Verify the TV Connector displays a solid green light, indicating it is streaming audio.
  3. Re-pair the hearing aids to the TV Connector by holding down the Connect button on the back of the TV Connector until you hear a confirmation beep in your Phonak hearing aids indicating a successful pairing.