Phonak COVID-19 Statement 

Phonak is committed to making access to quality hearing care a priority during these challenging times while doing our part to slow the spread of COVID-19. As a medical device company, our corporate and manufacturing facilities remain open, but with enhanced safety and sanitary procedures to protect our employees, the hearing care professionals we do business with, and consumers like you. During the Level 4 lock down for COVID-19 we kindly ask that you contact your Audiology provider by phone or email for any support queries.

What do I do if I need something for my hearing aid?

If you require something for your hearing aid, the best thing is to seek advice from your hearing care provider by phone or by email.

Here are a few checks you can do yourself to keep your hearing aid working optimally:

  1. First, try changing your battery for a new one or charging your hearing aids if they are rechargeable.

  2. Next, check that there are no blockages to the sound outlet:

    • If you wear a RIC (receiver in the canal) hearing aid, check the dome is clean and free of wax. If it requires a change, remove and discard it and replace with a new dome from your pack. See this instruction video for guidance 
    • With the dome removed, check that the wax filter in the speaker port is also clear of wax and debris. Follow the instructions in this short video to change the filter if required
    • If you wear a hearing aid with an earmold, check that your earmold tubing is clear. Follow these instructions to clean your mold 
    • If you wear a custom in the ear hearing aid, follow these instructions to change your wax filter 
    • Contact your provider to send you filters, domes, batteries or cleaning kits in the post should run out.
  1. If after all of those maintenance check are completed and your device is still not working, contact your provider by phone or email. They may need to send your aid in for repair and will be able to guide you on the best and safest way to get your device to them during these times of social distancing.

How to change the dome on a Audèo M hearing aid


How to change the CeruShield wax filter of receiver


How to clean a hearing aid with an earmould


How to clean a custom hearing aid