Phonak is committed to supporting your hearing care provider with repairs in order to get your hearing aid back working again as quickly as possible.1
If after these checks are completed, your hearing aid is still not working, the best thing to do is seek advice from your hearing care provider by phone or by email. They may need to send your hearing aid in for repair and will be able to guide you on the best and safest way to get your device to them during these times of social distancing.
If you are unable to visit your hearing care provider in person due to COVID and you need a repair, Phonak can help. Contact your provider via phone or email and let them know you need servicing. They will contact us and Phonak will mail a box and shipping label to your home so you can send in your hearing aid for servicing. After your hearing aid is repaired, Phonak will ship it back directly to you.
By participating in the direct-to-consumer repair program some personal information will need to be shared with Phonak e.g. mailing address.
It is also important to reduce the buildup of wax or debris to prevent eczema and ear infections. Therefore, Phonak offers a wide range of products and tools to ensure optimal hygiene maintenance and promoting well-functioning hearing instruments.
Roger microphones are also often used for better understanding in classrooms. Therefore, it’s important to sanitize these devices frequently. Below you will find a guideline with recommendations for sanitization of Roger products in classrooms.