Charger Case Combi - Possible charging behaviors, symptoms and troubleshooting tips
Possible charging behaviors and symptoms:
Hearing aid displays a lower charge in the app than expected after being charged.
Hearing aid LED still blinking green even after 6 or more hours in the charger - not changing to solid green.
Hearing aid LED does not blink and hearing aid can't be connected to the app while in charger.
When taking it out of the charger the hearing aid can’t be turned on.
Hearing aid shows charging error (solid red LED) after 6 or more hours in the charger.
If you experience any of the above, please check the below recommendations:
Ensure the contacts of both the hearing aid and the charger are clean.
Ensure the hearing aids are firmly placed into the charger.
Use the cable and wall plug supplied by Phonak with the charger. This ensures that the charger receives the optimal power input to charge your hearing aids reliably.
Do not use the USB port of a laptop, a cigarette lighter or a USB hub as power source for the charger.
To display battery status reliably in the app, remove the hearing aids from the charger.
Ask your hearing care professional to check that the latest firmware version is installed in the hearing aid.