Why doesn't my Phonak RemoteControl work with my Infinio hearing aids?

Some older RemoteControl devices are not compatible with Infinio hearing aids (including Audéo R Infinio & CROS, Audéo Sphere Infinio, and Virto R Infinio). 

If you have these hearing aids and are experiencing issues connecting them to your RemoteControl, please reach out to your hearing care professional for assistance.