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What should I do when my Phonak RemoteControl does not pair with my hearing aids?

Troubleshooting pairing issues with the Phonak RemoteControl device

In case the pairing of the hearing aid with the Phonak RemoteControl has not been successful, use the following tips:

  • Turn off any nearby Bluetooth devices that are not involved in the pairing.
  • Alternatively, move to a location with fewer active Bluetooth devices (> 10m away) to reduce interference.