Cleaning and Care

How do I care for my hearing aid?

By carefully handling your hearing aids, you will maintain their functionality for many years and minimize possible problems during daily use. Hearing aids have a robust design - but cannot withstand improper care or treatment. Below are a few valuable maintenance tips:

  1. Protect your aid from dirt
    Always make sure that your fingers are clean and dry before touching your hearing aid. The microphone input is very small and can become blocked if handled improperly.
  2. Avoid impacts
    Avoid dropping the hearing aid on hard surfaces. This can happen while cleaning or changing the battery. Take care when inserting or removing your hearing aid,
  3. Protect your hearing aids from the effects of high temperatures
    You should never expose your hearing aid to heat. Protect it from direct sunlight (at home or in a parked car) and do not place it near heaters.
  4. Protect your hearing aid from moisture
    Remove the hearing aid from your ear before showering, bathing or swimming. Due to high moisture levels, you should not leave it in the bathroom. Occasionally clean your ears before inserting the hearing aids. Moisture and condensation can damage the electronics in your hearing aid. We recommend that you remove the battery from the hearing aid at night and to leave the battery compartment open. You can use special drying systems that are available from your hearing care professional.
  5. Keep away from children and pets
    Place the aid out of reach of children and pets. Hearing aids that are still switched on and lying around emit high pitched sounds that can irritate dogs. This has resulted in some aids getting eaten by pet dogs.
  6. Avoid contact with hair spray or make-up
    Fine particles from hair spray or make-up powder can clog up the microphone input and jam the volume control switch. Remove your hearing aid before applying body care products and cosmetics.
  7. Cleaning
    Gently clean your hearing aid with a soft, dry towel. Alcohol, solvents or cleaning products cause damage.
  8. Ear hygiene
    Always pay attention to proper ear hygiene. So that your hearing aids can provide the best performance, your ears must always be free of earwax and debris, e.g. dry skin or infections, the same also applies to the earpiece in Behind-the-Ear aids. You can get products to help keep the ear or earpieces clean from your hearing care professional They will be able to examine your ear and hearing aids thoroughly for any blockages caused by ear wax, or debris and check that the hearing aids are functioning properly.
  9. Store your hearing aids in a safe place
    When you are not using your hearing aids, store them in the dry cloth. Always transport your hearing aids in their storage case. Remove the batteries if you are not going to use the hearing aids for a long period of time.
  10. Only have repairs performed by specialists Screwdrivers and oil are bad for hearing aids. If you come into contact with the electronics or micromechanics, you may cause irreparable damage.

How to properly clean and care for your In-the-ear hearing aids

  1. Your hearing care professional will give you detailed information on how to clean your hearing aids and can recommend to you the Phonak Cleaning and Care Line products.
  2. Water and solvents can damage the sensitive electronic components. After removing them, wipe the hearing aids with a soft, dry cloth.(If your hearing aid comes into contact with water or solvents wipe off immediately with a soft dry cloth)
  3. Every day check your hearing aid and earpiece for earwax or moisture deposits and clean if necessary. Use a special brush for this purpose. Always clean the hearing aids from top to bottom to prevent earwax or dust particles from getting inside the hearing aids.
  4. If the volume of a hearing aid decreases, the earwax filter may be blocked. Either replace the earwax filter or consult with your hearing care professional.

Important for In-the-ear hearing aids

Because the electronics of an In-the-Ear aid are built into the earpiece (in the shell), these aids are particularly prone to damage due to earwax, moisture, and dirt.

How to properly clean and care for your Behind-the-Ear hearing aids?

The removed earpiece should be cleaned daily (use either the cleaning cloths from the Phonak Cleaning and Care Line or a soft damp cloth). While cleaning, carefully check the opening of the earpiece. It should not be blocked because the sound to from the hearing aid will become distorted or will be unable to be heard at all. Clean the earpiece thoroughly at least once a week. Ask your hearing care professional about the Phonak Cleaning and Care Line products.

Consult with your hearing care professional if:

  • you experience discomfort or pain despite correct placement of the earpiece;
  • earwax can no longer be removed from the earpiece opening;
  • the earpiece tube is yellow and brittle;
  • You can no longer adjust to the desired volume because the hearing aid starts to whistle.

Important for Behind-the-Ear hearing aids

Always separate the earpiece from the hearing aid before cleaning it. The hearing aid should never come into contact with water! When you connect the earpiece to your hearing aid, it has to be absolutely dry. It is best to dry the tube with a puff of air using an air puffer (do not blow air through the tube from your mouth). You can get this inexpensive accessory from your hearing care professional.


What do I do when my hearing aid sounds quieter than usual / no sound?

First check whether the volume control is working, and whether you can make it louder. To do this, take the hearing aid in your hand and clasp it. The hearing aid should now emit a whistling noise. Check the hearing tube and earpiece for earwax or moisture and clean if necessary.

Check whether the battery is correctly inserted and fitted in correctly. If there is no improvement, replace the battery. If the problem persists, contact your hearing care professional.

What should I do if the battery discharges too quickly?

Insert a new battery and take note of exactly how long it lasts. Then contact your hearing care professional with this information for help and advice.

How long can I store my batteries? Do they discharge themselves at some point?

Today's hearing aid batteries all work on the basis of zinc and oxygen. That is why you will always find a colored sticker on one side of the hearing aid battery. This sticker keeps the battery closed airtight. As soon as you remove this sticker, the zinc/air battery is activated by drawing in oxygen through tiny holes. Therefore, you should not remove the sticker until you need the battery. It is recommended that you remove the sticker from the battery, and wait about 2 minutes, before you insert the battery.

What do I do if I hear crackling or buzzing noises?

Check the hearing tube and earpiece for earwax or moisture. Check the hearing tube for damage (color changes, hardening, or cracks) and replace it if necessary. If the problem persists, contact your hearing care professional.

What do I do if my hearing aid whistles?

Check whether the earpiece is correctly and firmly seated. If this is the case but the problem persists, please consult with your hearing care professional to check your ear.

What do I do if I experience pain or inflammation in my ears?

Remove the hearing aid and consult with your hearing care professional. If the problem persists, please contact your doctor.

Everything you need to know about your hearing aid

Is there a wireless accessory for Phonak hearing aids?

Phonak has developed a broad range of wireless accessories in order to make it possible for you to best use and discreetly control your hearing system. This includes, for example, remote controls, wireless connection modules to the TV and computer and much more. Programs and accessories that can help you make phone calls simply and more comfortably are also included in this product range.

Ask your hearing care professional for more information.

What are FM systems?

FM Systems are wireless communication systems consisting of a radio transmitter and a radio receiver. The transmitter is placed close to the sound source (e.g. TV/Radio/lectern). The words are transmitted clearly and directly to the hearing aid in the form of radio signals - without disruptive background noises or echoes.

Phonak is a leader in FM communication. In order to take advantage of the benefits of these high-tech radio systems, have a professional consultation with your hearing care professional.

If you already have a FM system and need additional information on using this system, please consult the relevant user instructions on the FM transmitter, the FM receiver or ask your hearing care professional.

What is the term of the warranty and for how long are the Phonak hearing aids serviced?

Local Warranty
Please ask the hearing care professional, where you purchased your hearing aid, about the terms of the local warranty.

International Warranty
Phonak offers you a one year limited international warranty valid starting from the date of purchase. This  limited warranty covers manufacturing and material defects in the hearing aid itself, but not accessories such as batteries, tubes, ear modules, external receivers. The remedies under the international warranty are limited to the free repair of the hearing aid. The warranty only comes into force if a proof of purchase is shown. The international warranty does not affect any legal rights that you might have under the local warranty or the applicable national legislation governing sale of consumer goods.

Warranty Limitation
This warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their office.

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