1541 Frequently Asked Questions about hearing aids | Phonak

Frequently asked questions

General tips

What do I do when my hearing aid sounds quieter than usual / no sound?

First check whether the volume control is working, and whether you can make it louder. To do this, take the hearing aid in your hand and clasp it. The hearing aid should now emit a whistling noise. Check the hearing tube and earpiece for earwax or moisture and clean if necessary.

Check whether the battery is correctly inserted and fitted in correctly. If there is no improvement, replace the battery. If the problem persists, contact your hearing care professional.

What should I do if the battery discharges too quickly?

Insert a new battery and take note of exactly how long it lasts. Then contact your hearing care professional with this information for help and advice.

How long can I store my batteries? Do they discharge themselves at some point?

Today's hearing aid batteries all work on the basis of zinc and oxygen. That is why you will always find a colored sticker on one side of the hearing aid battery. This sticker keeps the battery closed airtight. As soon as you remove this sticker, the zinc/air battery is activated by drawing in oxygen through tiny holes. Therefore, you should not remove the sticker until you need the battery. It is recommended that you remove the sticker from the battery, and wait about 2 minutes, before you insert the battery.

What do I do if I hear crackling or buzzing noises?

Check the hearing tube and earpiece for earwax or moisture. Check the hearing tube for damage (color changes, hardening, or cracks) and replace it if necessary. If the problem persists, contact your hearing care professional.

What do I do if my hearing aid whistles?

Check whether the earpiece is correctly and firmly seated. If this is the case but the problem persists, please consult with your hearing care professional to 1FDD check your ear.

What do I do if I experience pain or inflammation in my ears?

Remove the hearing aid and consult with your hearing care professional. If the problem persists, please contact your doctor.


Is there a wireless accessory for Phonak hearing aids?

Phonak has developed a broad range of wireless accessories in order to make it possible for you to best use and discreetly control your hearing system. This includes, for example, remote controls, wireless connection modules to the TV and computer and much more. Programs and accessories that can help you make phone calls simply and more comfortably are also included in this product range.

Ask your hearing care professional for more information.

What are FM systems?

FM Systems are wireless communication systems consisting of a radio transmitter and a radio receiver. The transmitter is placed close to the sound source (e.g. TV/Radio/lectern). The words are transmitted clearly and directly to the hearing aid in the form of radio signals - without disruptive background noises or echoes.

Phonak is a leader in FM communication. In order to take advantage of the benefits of these high-tech radio systems, have a professional consultation with your hearing care professional.

If you already have an FM system and need additional information on using this system, please consult the relevant user instructions on the FM transmitter, the FM receiver or ask your hearing care professional.

What is the term of the warranty and for how long are the Phonak hearing aids serviced?

Local Warranty
Please ask the hearing care professional, where you purchased your hearing aid, about the terms of the local warranty.

International Warranty
Phonak offers you a one year limited international warranty valid starting from the date of purchase. This limited warranty covers manufacturing and material defects in the hearing aid itself, but not accessories such as batteries, tubes, ear modules and external receivers. The remedies under the international warranty are limited to the free repair of the hearing aid. The warranty only comes into force if a proof of purchase is shown. The international warranty does not affect any legal rights that you might have under the local warranty or the applicable national legislation governing sale of consumer goods.

Warranty Limitation
This warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their office.